Digitalisation is spreading to all areas of our lives, satisfying an increasing demand for immediacy in how we consume, work and interact with each other. In many ways, it is disrupting our cultural, social and economic fabric.
The way we pay is no exception. Our practices are changing – in some countries rapidly so. Not long ago, cash was the only way to pay instantly. It is still the dominant payment method for small amounts. But the trend is towards cashless, contactless payments. We are increasingly making purchases using tap-and-go cards, an app on our phone or even a smartwatch.